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FAQ

DELIVERY

WHERE DO WE DELIVER?

HOW MUCH IS THE COST FOR THE DELIVERY?

HOW LONG WILL THE DELIVERY TAKE?

DO YOU OFFER CASH ON DELIVERY (COD)?

HOW DO I CHECK THE DELIVERY STATUS OF MY ITEM(S)?

PAYMENT

WHAT PAYMENT METHOD(S) DOES MADRE ACCEPT?

I ACCIDENTALLY TRANSFERRED EXTRA SUM THAN I WAS SUPPOSED TO. WILL MADRE RETURN MY MONEY?

ORDER

I AM HAVING TROUBLE WITH COMPLETING MY ORDERS ON THE WEBSITE.

I WANT TO CANCEL MY PAID ORDER(S).

I STILL HAVE NOT RECEIVED MY ORDER(S).

WILL THERE BE RESTOCKS ON SHOES THAT ARE CURRENTLY OUT OF STOCK?

WHEN WILL MY ORDER(S) BE PROCESSED?

RETURN & EXCHANGE

I WANT TO EXCHANGE SHOES THAT I HAVE BOUGHT.

THERE ARE DEFECT(S) ON THE ITEM(S) I RECEIVED.

THE SHOES THAT I RECEIVED ARE NOT IN MY SIZE.

I RECEIVED DIFFERENT SHOES FROM WHAT I’VE ORDERED.

PROMOTIONS

CAN I RETURN OR EXCHANGE SHOES THAT I BOUGHT DURING PROMOTIONAL SALES?

ARE THE PROMOTIONS ONLY APPLICABLE TO THOSE THAT SHOP AT THE BOUTIQUE?

STILL HAVE OTHER QUESTIONS?

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