Help Center

We deliver to every states in Malaysia and a few Asian countries which are Singapore and Brunei.

Delivery charges are different depending on the region and weight of the items. Please refer to the table below for more information.

Deliveries to Peninsular Malaysia usually would take 1-3 working days, and East Malaysia usually would take 3-5 working days. Meanwhile Brunei and Singapore would take up until 5 working days.

We regret to inform you that Madre does not offer COD for the time being. Customers will be informed through our social media if in the future this service would be offered to them.

After your payment is completed, Madre will give you the tracking number for your item(s) that could be used to check the status of your delivery on the courier’s webpage.

We accept payment through bank transfer (online/ATM), cash deposit machine (CDM), PayPal, debit card, and credit card for online or store purchases.

Yes, your money will be returned in case there are extra sum paid than initially intended. For a large sum of money, it will be returned through online bank transfer and would take around 3-5 days.

Please contact us at our hotline +603-83209103 or through Whatsapp at +6018 6686 761 and +6018 767 4622 for immediate assistance.

We regret to inform you that order(s) that have been paid for cannot be cancelled.

Please contact us at our hotline +603-83209103 or through Whatsapp at +6018 6686 761 and +6018 767 4622 for immediate assistance.

Shoes that have high demands will be restocked at times. To keep yourself up to date with it, customers are advised to follow our social media for further updates.

Follow MADRE on:

Facebook: Madre Collection

Instagram: @madre.my

Twitter: @madremalaysia

Only order(s) that are paid before 1PM (Monday-Friday) will be processed and delivered on the same day. Order(s) that are paid after said time will be processed and delivered on the next working day. No delivery will be done on weekends (Saturday-Sunday) and public holiday(s).

Customers can exchange as long as you follow our Return and Exchange Policies. However, to ensure a smooth process of exchange, please contact any of us  first before you proceed with the shipment.

• Kakpin : +6018 668 6761
• Cik Lyn : +6018 767 4622

Customers also are reminded that shoes that are bought at a promotional price cannot be exchange at all.

We have a strict quality control (QC) process before we deliver any item to our customers. But we apologise if there are any mistake. Item(s) with defect(s) could be returned to us and the delivery charges are on us or money back guaranteed.  However, to ensure a smooth process of exchange, please contact any of us first before you proceed with the shipment.

• Kakpin : +6018 668 6761
• Cik Lyn : +6018 767 4622

Additionally, please refer to our Return and Exchange Policies for further info.

Exchange could be made if there are other shoes of the same type in stock. But please refer to our Return and Exchange Policies first. We also would like to encourage customer to contact any of us before customer proceed with the shipment. 

• Kakpin : +6018 668 6761
• Cik Lyn : +6018 767 4622

We apologies for any inconveniences. You could exchange the shoes you’ve received and the delivery charges are on us or money back guaranteed. But please refer to our Return and Exchange Policies first. However, to ensure a smooth process of exchange, please contact any of us  first before you proceed with the shipment.

• Kakpin : +6018 668 6761
• Cik Lyn : +6018 767 4622

We regret to inform you that shoes that are bought with promotional prices cannot be returned or exchanged at all.

Our promotions usually are across all platforms which mean it’s applicable online and at our boutique unless stated otherwise.

Please contact us at our HOTLINE +603-83209103 or through WHATSAPP at +6018 6686 761 and +6018 767 4622 for immediate assistance.