Help Center

FAQ

DELIVERY

WHERE DO WE DELIVER?

We deliver to every states in Malaysia and a few Asian countries which are Singapore and Brunei.

HOW MUCH IS THE COST FOR THE DELIVERY?

Delivery charges are different depending on the region and weight of the items. Please refer to the table below for more information.

LOCATION	WEIGHT (KG)	PRICE
Peninsular Malaysia	0.0 - 0.9	RM10
	1.0 - 1.8	RM15
	1.9 - 2.4	RM25
	2.5 - 3.0	RM30
	3.0 - 10.0	RM35

East Malaysia (Sabah/Sarawak)	0.0 - 0.9	RM15
	1.0 - 1.8	RM20
	1.9 - 2.4	RM25
	2.5 - 3.0	RM30
	3.1 - 5.0	RM35
	5.1 - 10.0	RM50

Brunei	0.1 - 0.8	RM45
	0.9 - 1.9	RM55
	2.0 - 2.6	RM65
	2.7 - 4.0	RM85

Singapore	0.0 - 0.8	RM49
	0.9 - 1.9	RM59
	2.0 - 2.6	RM69
	2.7 - 4.0	RM89

HOW LONG WILL THE DELIVERY TAKE?

Deliveries to Peninsular Malaysia usually would take 1-3 working days, and East Malaysia usually would take 3-5 working days. Meanwhile Brunei and Singapore would take up until 5 working days.

DO YOU OFFER CASH ON DELIVERY (COD)?

We regret to inform you that Madre does not offer COD for the time being. Customers will be informed through our social media if in the future this service would be offered to them.

HOW DO I CHECK THE DELIVERY STATUS OF MY ITEM(S)?

After your payment is completed, Madre will give you the tracking number for your item(s) that could be used to check the status of your delivery on the courier’s webpage.

PAYMENT

WHAT PAYMENT METHOD(S) DOES MADRE ACCEPT?

We accept payment through bank transfer (online/ATM), cash deposit machine (CDM), PayPal, debit card, and credit card for online or store purchases.

I ACCIDENTALLY TRANSFERRED EXTRA SUM THAN I WAS SUPPOSED TO. WILL MADRE RETURN MY MONEY?

Yes, your money will be returned in case there are extra sum paid than initially intended. For a large sum of money, it will be returned through online bank transfer and would take around 3-5 days.

ORDER

I AM HAVING TROUBLE WITH COMPLETING MY ORDERS ON THE WEBSITE.

Please contact us at our hotline +603-83209103 or through Whatsapp at +6018 6686 761 and +6018 3530 336 for immediate assistance.

I WANT TO CANCEL MY PAID ORDER(S).

We regret to inform you that order(s) that have been paid for cannot be cancelled.

I STILL HAVE NOT RECEIVED MY ORDER(S).

Please contact us at our hotline +603-83209103 or through Whatsapp at +6018 6686 761 and +6018 3530 336 for immediate assistance.

WILL THERE BE RESTOCKS ON SHOES THAT ARE CURRENTLY OUT OF STOCK?

Shoes that have high demands will be restocked at times. To keep yourself up to date with it, customers are advised to follow our social media for further updates.

Follow MADRE on:

Facebook: Madre Collection

Instagram: @madre.my

Twitter: @madremalaysia

WHEN WILL MY ORDER(S) BE PROCESSED?

Only order(s) that are paid before 1PM (Monday-Friday) will be processed and delivered on the same day. Order(s) that are paid after said time will be processed and delivered on the next working day. No delivery will be done on weekends (Saturday-Sunday) and public holiday(s).

RETURN & EXCHANGE

I WANT TO EXCHANGE SHOES THAT I HAVE BOUGHT.

Customers can exchange as long as you follow our Return and Exchange Policies. However, to ensure a smooth process of exchange, please contact any of us first before you proceed with the shipment.

Cik Elly : +6018 353 0336
Cik Emy : +6018 663 4431
Kakpin : +6018 668 6761

Customers also are reminded that shoes that are bought at a promotional price cannot be exchange at all.

THERE ARE DEFECT(S) ON THE ITEM(S) I RECEIVED.

We have a strict quality control (QC) process before we deliver any item to our customers. But we apologise if there are any mistake. Item(s) with defect(s) could be returned to us and the delivery charges are on us or money back guaranteed. However, to ensure a smooth process of exchange, please contact any of us first before you proceed with the shipment.

Cik Elly : +6018 353 0336
Cik Emy : +6018 663 4431
Kakpin : +6018 668 6761

Additionally, please refer to our Return and Exchange Policies for further info.

THE SHOES THAT I RECEIVED ARE NOT IN MY SIZE.

Exchange could be made if there are other shoes of the same type in stock. But please refer to our Return and Exchange Policies first. We also would like to encourage customer to contact any of us before customer proceed with the shipment.

Cik Elly : +6018 353 0336
Cik Emy : +6018 663 4431
Kakpin : +6018 668 6761

I RECEIVED DIFFERENT SHOES FROM WHAT I’VE ORDERED.

We apologies for any inconveniences. You could exchange the shoes you’ve received and the delivery charges are on us or money back guaranteed. But please refer to our Return and Exchange Policies first. However, to ensure a smooth process of exchange, please contact any of us first before you proceed with the shipment.

Cik Elly : +6018 353 0336
Cik Emy : +6018 663 4431
Kakpin : +6018 668 6761

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