What is Defect Item?
Most of the time, defects are due to manufacturing errors at the time of production. Since our shoes are handmade, it can be a human error during the production, careless handling, or wrong usage of tools.
The following are some of the major defects in shoes which occur at the time of manufacturing :
1) Excess glue
2) Minor scratch or stain
3) Minor material decolor
5) Irregular finishing
Please note that all defects are MINORS and are still lovely to wear. The defects are less visible to the eyes and may not cause discomfort when worn.
If I'm not happy with the defects, can I make returns or exchanges?
Returns or exchanges are strictly not allowed. We advise to measure your foot length before the purchase to ensure the shoe size is correct.
You can visit our Measurement Tutorial here.
• Avoid wearing them on a daily.
Allow them to take a day off and change their footwear so that they may rest.
• A shoe closet is an excellent way to keep your shoes dry and protected.
Invest in a nice shoe closet to ensure that your shoes last longer and are not damaged by the weather.
• Keep them clean at all times.
Use a delicate cloth to rub any crusted dirt or stains away.
• If your shoes have a bad odour, do this.
Sprinkle some baking soda on them to absorb the dirt and reduce the odour. The baking soda should be removed using a gentle cloth the next morning
Comfort is the Key
For your feet, our insoles are like clouds. Madre provide support where you need it most and curve to your foot's structure for all-day relaxation. Madre also include a completely cushioned foot-bed that will keep you comfortable all day.
Madre offers the right comfy and elegant heels for every situation, whether you're travelling, going to work, or simply going for a walk. Upgrade your unsightly shoes with a pair of stylish and comfortable everyday shoes.
Quality Shoes Soles
Madre places a high priority on customer satisfaction, with certain shoes featuring a double-padded footbed for increased softness. You'll want to wear them again and over again since they're so cozy!