Defect Zya
- Low stock - 1 item left
What is Defect Item?
Most of the time, defects are due to manufacturing errors at the time of production. Since our shoes are handmade, it can be a human error during the production, careless handling, or wrong usage of tools.
The following are some of the major defects in shoes which occur at the time of manufacturing :
1) Excess glue
2) Minor scratch or stain
3) Minor material decolor
4) Peeling
5) Irregular finishing
6) Crooked
Please note that all defects are MINORS and are still lovely to wear. The defects are less visible to the eyes and may not cause discomfort when worn.
If I'm not happy with the defects, can I make returns or exchanges?
Returns or exchanges are strictly not allowed. We advise to measure your foot length before the purchase to ensure the shoe size is correct.
You can visit our Measurement Tutorial here.
| Foot Length (cm) | EU | US |
| 21.1 - 21.5 | 36 | 5 |
| 21.6 - 22.0 | 37 | 6 |
| 22.1 - 22.5 | 38 | 7 |
| 22.6 - 23.0 | 39 | 8 |
| 23.1 - 23.5 | 40 | 9 |
- We post our products using Ninja Van for Peninsular Malaysia and POS Laju for East Malaysia.
- Our standard delivery will be 3 - 7 working days. Time taken to reach may vary depending on where you live.
| WEIGHT | PRICE |
| PENINSULAR MALAYSIA | SEMENANJUNG RM 250 and Above (FREE) |
|
| 0.0 - 0.2 kg | FREE |
| 0.3 - 0.9 kg | RM10 |
| 1.0 - 1.8 kg | RM15 |
| 1.9 - 2.4 kg | RM25 |
| 2.5 - 3.0 kg | RM30 |
| 3.1 - 10 kg | RM35 |
| EAST MALAYSIA | SABAH & SARAWAK RM 250 and Above (FREE) |
|
| 0.0 - 0.2 kg | FREE |
| 0.3 - 0.9 kg | RM15 |
| 1.0 - 1.8 kg | RM20 |
| 1.9 - 2.4 kg | RM25 |
| 2.5 - 3.0 kg | RM40 |
| 3.1 - 10 kg | RM50 |
| SINGAPORE RM 350 and Above (FREE) |
|
| 0.1 - 0.5 kg | RM35 |
| 0.9 - 1.9 kg | RM45 |
| 2.0 - 2.6 kg | RM55 |
| 2.7 - 4.0 kg | RM65 |
| BRUNEI RM 650 and Above (FREE) |
|
| 0.1 - 0.5 kg | RM55 |
| 0.6 - 1.0 kg | RM75 |
| 1.1 - 1.5 kg | RM95 |
| 1.6 - 2.0 kg | RM120 |
| UNITED STATES (USA) | |
| Aramex To USA | |
| 0.0 - 0.9 kg | RM120 |
| 2.0 - 2.9 kg | RM210 |
| TNT Express To USA | |
| 1.0 - 1.9 kg | RM190 |
- Please note that during MCO period we will post out every Monday, Wednesday and Friday only.
- Same day delivery service is available only in Putrajaya, Cyberjaya, Kajang and Bangi area. Please Whatsapp our team members for more info.
- Tracking numbers will be emailed once posted.
At Madre, we always evaluate on how to optimize our operations to meet our customers’ expectations. COVID-19 has disrupted our operational capacity and delivery as movements of both internal manpower and delivery partners are constrained.
To continue providing the best possible service for our customers, we are making several adjustments to our delivery processes to meet with government's Movement Control Order. Parcels will be processed normally, however, the delivery time will be slightly delayed as per the limited number of delivery partners pick up.
* Information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.