FAQ
Where do we deliver?
We deliver to every states in Malaysia and a few Asian countries which are Singapore and Brunei.
SUBTOTAL
This tutorial will guide you to get you the accurate shoe size. As we know that shoe size is critical in buying a shoe online. It will save you time and helps you avoid buying a pair that doesn't fit having to return them. Please follow the steps below before you purchase any shoes from Madre :)
1 - Take a piece of paper (A4) and a pen/pencil, tape the paper down to the floor.
2 - Sit on a chair and put one foot firmly on the paper, with your leg bent slightly forward so that you are comfortable to bend down.
3 - Using a pen/pencil, trace the outline of your feet from the longest toe to heel.
4 - Trace the outline of your foot, holding the pencil in 90 degree (90°) to the paper. Don't hold it at an angle: You'll end up tracing under your foot and will get an inaccurate measurement.
5 - Use your pencil to mark the widest and longest parts of your feet.
6 - Repeat for the other foot. (Most people's feet are slightly different lengths and widths).
7 - Once it's done, use a ruler to measure your feet length from 0 cm (Please do not use a measuring tape as the measurement may differ).
8 - Choose which foot has the longest measurement, right or left. Match your measurement to the sizes according to the shoes of your choice. Remember, different shoes has different sizes and cutting :)
EXCHANGE POLICY
Because we want you to be fully satisfied with your purchase, we will accept on exchange for a product with terms and conditions below:
1. Original receipt is needed for product exchange within 3 days(Peninsular) and 5 days(Sabah/Sarawak) after product received.
2. Any exchange with cash is strictly not allowed.
3. The exchange product must be in the same condition (unworn/unused) as you received. It must also be in the original packaging box.
4. Exchange only can be allowed with the same design and colors.
5. If the item is out of stock, you can exchange with another design that is equivalent or there will be an additional charge if the new item is higher than the purchased product.
6. No refund will be returned if the new item price is less than the original purchase.
7. We only replace items if they are defective or damaged caused by factory
8. Madre Collection reserves the right for a final decision.
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