Frequently Asked Questions

Madre is a proudly Malaysian footwear brand founded in 2013 by Adha Izhan. We focus on stylish, comfortable shoes loved by women across Malaysia, Brunei, and Singapore.

Our signature bestsellers include:

• Wedges: Reana Luxe, Dhea, Ruby
• Heels: Lily, Vienna X, Seroja X
• Flats: Bayu, Suri, Ayra

Our store is located in Cyberjaya:

D-G-11, Plaza CrystalVille
Jalan Vita 1, Lingkaran Cyber Point Timur
63000 Cyberjaya, Selangor

Waze/Maps: Madre Cyberjaya

You can also find us online via:

• Website: www.madre.my
• TikTok & Instagram: @madre.my
• Facebook: Madre Malaysia

You can browse our website (www.madre.my) and click on the items you're interested in. If it's available for purchase, it means we have stock!

Unfortunately, you are unable to do that. It is on a first-come, first-served basis, and we highly recommend that you make your purchase as soon as possible.

Madre shoes come in three types of cutting: Large, Standard, and Small.

Before purchasing, kindly measure your foot length and width (in cm) and compare it with the size chart available on each product page.

Our shoes generally fit feet with a maximum width of 10cm.

Still unsure? Chat with our Customer Service on WhatsApp: +6018 668 6761

It is not necessary to create an account; however, we recommend that you create one to ensure a smooth checkout process for your next purchase.

We highly recommend that you always double-check your order and shipping details.

However, you may still reach our Customer Service on WhatsApp: +6018 668 6761

Important: We can only entertain amendment requests made before 9 AM (the next day after your order) as we work towards fulfilling orders ASAP.

For orders within Malaysia, it will take 3-5 working days to receive your order via Ninja Van / Poslaju.

You may track your order movement at tracking.my by putting the tracking number or simply clicking the tracking link attached to the shipment confirmation email.

For international orders, we only accept to ship to Singapore, Brunei, and the United States, and it will take between 5-9 working days via Ninja Van.

Note: Customs or import duties are levied once the parcel arrives. These fees must be paid by the recipient. We have no control over these charges.

We are pleased to assist you! Kindly read our Return and Exchange Policy for more details.

You may request for exchange within 7 days after the item reaches you.

Processing time: 2-3 working days once we receive the returned item.

Shipping fees:

• Customer preference: You pay return & exchange shipping
• Our error: We cover return & exchange shipping

Note: Items bought during Sale / Defect are NOT accepted for exchanges.

Store Credit is a balance maintained in your account that can be used for your next purchase by logging in and proceeding with checkout.

Store Credit happens when:

• You exchange for a lower-priced item
• You agree to transfer refund to your account
• An error occurred and both parties agreed to store credit