RETURN POLICY
Exchange / Refund requests with the following reasons will NOT be accepted:
· Any items purchased during the sale or at a discounted price are not eligible for exchanges/refunds.
· Any purchases that are bought from any third party. Please note that we do not have any registered agents or personal shoppers.
Return & Exchange
Terms & Conditions
· The original receipt is required for this return process.
· Requests for exchange must be made within 7 days from the date the item reaches you.
· Exchange for monetary value is not allowed.
· Items must be returned in their original, unworn, unwashed, untorn, or scratched condition along with the original receipt and packaging.
· This process is subject to stock availability. An additional payment is required if the price of the item exceeds the price of the original item.
· Products purchased at promotional prices cannot be returned or exchanged.
** Madre Sdn. Bhd. reserves the right to the final decision
Return & Exchange Process
Please send an email to cs@madre.my by including the details below:
Email Subject: REQUEST FOR EXCHANGE – ORDER NUMBER (Example: MDR72###)
- Name (as per invoice/receipt)
- Email Address
- Order Number (MDR72###)
- Reason of exchange (Example: wrong or defective items/change size)
- Photos of the items you received (clearly showing the size/defect)
2. We will reply to your email, and please expect the status of your request within 1-3 business days.
After the request has been responded to, please follow our next instruction via email, and you may return the item to the address below by using your preferred courier service
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Return/Walk-in address |
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Madre, D-G-11 Plaza CrystalVille Jalan Vita 1, Parcel Note: RETURN MDR##### |
The exchange cost will be borne by the customer of RM5 (WM) / RM10 (EM) , and payment is only accepted through internet banking.
Please make payment at:
Maybank
568603-02-3082
Madre Sdn Bhd
Return & Refund
Terms & Conditions
· The refund request must be made within 7 days of the date the item reaches you.
· Items must be returned according to the return process above.
· Items must be returned in their original, unworn, unwashed, untorn, or scratched condition along with the original receipt and packaging.
· Refunds will be processed within 3 - 5 working days after Madre receives the original item.
· Products purchased at promotional prices cannot be returned or exchanged.
· Please contact us if you do not receive a refund within 10 working days at WhatsApp +6018 353 0335 or cs@madre.my.
** Madre Sdn. Bhd. reserves the right to the final decision
Return & Refund Process
1. Please send an email to cs@madre.my by including the details below:
Email Subject: REQUEST FOR REFUND – ORDER NUMBER (Example: MDR72###)
- Name (as per invoice/receipt)
- Email Address
- Order Number (MDR72###)
- Reason of refund (Example: defective items)
- Photos of the items you received (clearly showing the defect)
2. A complaint form will be provided via email for you to fill in. Please expect the status of your request within 1-3 business days.
3. After the request has been validated, you can return the product to the address below using your preferred courier company. Madre will not be responsible for any loss or damage to your return package handled by the chosen courier company.
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Return address |
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Madre, D-G-11 Plaza CrystalVille Jalan Vita 1, Parcel Note: REFUND MDR##### |
4. The returned product will go through QC (quality check) by Madre and confirm that the product meets the characteristics we set. Please allow us 3 to 5 working days to process your request.
