Returns & Exchanges

EXCHANGE POLICY
Because we want you to be fully satisfied with your purchase, we will accept on exchange for a product with terms and conditions below:

1. Original receipt is needed for product exchange within 3 days (Peninsular) and 5 days (Sabah/Sarawak) after product received.
2. Any exchange with cash is strictly not allowed.
3. The exchange product must be in the same condition (unworn/unused) as you received. It must also be in the original packaging box.
4. Exchange only can be allowed with the same design and colors.
5. If the item is out of stock, you can exchange with another design that is equivalent or there will be an additional charge if the new item is higher than the purchased product.
6. No refund will be returned if the new item price is less than the original purchase.
7. We only replace items if they are defective or damaged caused by factory
8. Madre Collection reserves the right for a final decision.

Note: Any exchange, return and refund is not applicable for purchase made during SALE. Customer is suggested to get the correct shoe measurement with the guide on our website before making any purchase.
Service updates due to COVID-19 outbreak | Posted on October 27, 2020

At Madre, we are always evaluating how to optimize our operations to meet our customers’ expectations. COVID-19 has disrupted our operational capacity and delivery as movements of both internal manpower and delivery partners are constrained.

To continue providing the best possible service for our customers, we are making several adjustments to our delivery processes to meet with government's Movement Control Order. Parcels will be processed normally, however, the delivery time will be slightly delayed as per the limited number of delivery partners pick up.

Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.

 
SHIPPING POLICY
-We post our products with Ninja Van for Peninsular Malaysia (RM10), and POS Laju for East Malaysia (RM15) courier service.
-If you intend to exchange through the post (Ninja Van, POS Laju, and etc), pack the purchased product with its original packaging box along with receipt.
-Depending on where you live, the time taken to reach may vary.
-Any shipping with total over RM400, you should consider using a track-able shipping service or purchasing shipping insurance. This is to ensure your item will arrived safely.
*The information above is subject to change without prior notice.


 

x