What is Defect Item?
Most of the time, defects are due to manufacturing errors at the time of production. Since our shoes are handmade, it can be a human error during the production, careless handling, or wrong usage of tools.
The following are some of the major defects in shoes which occur at the time of manufacturing :
1) Excess glue
2) Minor scratch or stain
3) Minor material decolor
5) Irregular finishing
Please note that all defects are MINORS and are still lovely to wear. The defects are less visible to the eyes and may not cause discomfort when worn.
If I'm not happy with the defects, can I make returns or exchanges?
Returns or exchanges are strictly not allowed. We advise to measure your foot length before the purchase to ensure the shoe size is correct.
You can visit our Measurement Tutorial here.
Measurement Chart - Standard Cutting
|Foot Length (cm)||EU||US|
|22.1 - 22.5||35||4|
|22.6 - 23.0||36||5|
|23.1 - 23.5||37||6|
|23.6 - 24.0||38||7|
|24.1 - 24.5||39||8|
|24.6 - 25.0||40||9|
Defect jenna tu hanya scratch sikit je dibahagian atas tapak... langsung x jejas apa2... madre betul2 menjaga kualiti setiap kasutnya...kualiti sgt comfortable dan terbaik... tahniah madre and team... congrats.. malaysian product..